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Accessing the Workplace:
Business Letters, Memos and E-mails
- Arranging a Meeting: reading comprehension
exercise on a letter arranging a meeting. This exercise illustrates the format and layout
of a modern business letter.
- Sales letters: an explanation
and an exercise.
- Enquiry letters - describes
the content, language and organisation of letters of enquiry. Includes an
- Enquiry letter replies - describes
the content and language of letters of enquiry, with example letters. Includes
- Reply to Enquiry Practice Task
- follow the instructions to write a reply to a letter of enquiry, send it in,
and the computer will comment on your writing.
Content and Organisation
- Report Writing: Introductions - a
page to help you understand the content and grammar of report introductions.
It contains explanations, an example and an exercise.
Introductions - a text-reconstruction exercise to help you remember the
language of the introduction to a report.
Method / Methodology / Procedure
Findings and Discussion
- Collocations 1 - adjectives that collocate with:
display, apologies, funds, judgement, estimate, investigation, compensation, achievement,
interest, incident, offer and news.
- Collocations 2 - verbs that collocate with:
arrangements, communication, instructions, a memo, procedures, damage, evidence, an image,
the facts, the grounds for..., apologies and our deepest concerns.
- Idioms for the Workplace - Explanation and Examples, Exercise 1, Exercise 2.
- Important or Importance? Explanation and exercise on which
word to use.
- 'Lack' or 'Lack of'? - an explanation and an
- Problem Words: outlook/appearance; message/massage;
course/programme; equipment/facilities; economy/economics; commercial/commercials;
personal/personnel; aspiration/inspiration; complemetary/complimentary; &
- Satisfaction - choosing between 'satisfy', 'satisfied',
'satisfying' and 'satisfactory', etc.
- Staff or Staffs? Using the right part of speech of
- Subject-verb agreement - an explanation and an
- Verbs of Knowledge and Opinion
- this exercise is to help you to avoid common confusions
between the uses of the verbs know, learn, understand, think and
- Workplace Idioms - Explanation and Examples, Exercise 1, Exercise 2.
Speaking practice - For job interviews, socialising, discussion and negotiations
practice in small groups with a teacher, come to CILL and join SAP.
Writing practice - For practice and feedback on memos, letters and reports, done in
small groups with a teacher, come to CILL and join SAP,
or go to the WAP.
These lists show selected materials in CILL for studying these topics:
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