1.
Introduction
At the monthly staff meeting on
,
you requested information about
staff satisfaction with the new microwave oven. The aim
of this report is to present this information, and make
suggestions about how to improve the situation.
2. Background
Since the move to the new office in Kowloon Bay,
staff have had difficulty in finding a nearby place to
buy lunch. This is because the new office is in a
factory area, and there is a lack of restaurants. A
Sharpe R-3R29 microwave oven was purchased so that staff
could eat hot lunches at work. However, some staff have
expressed dissatisfaction with the microwave.
3. Method
Sixty staff were surveyed by questionnaire from
to
.
4. Findings
4.1 Introduction
In general, staff were not satisfied with the power
and size of the microwave. Some were satisfied with
the location of the microwave, and most were
satisfied with its reliability (see Table 1). On
analysing the data, two distinct groups of staff
emerged. The first group were 40 staff who had
usually eaten in the office when the office was in
Central. The second group of 20 staff had usually
eaten outside in Central.
Table 1: Staff Satisfaction with the Microwave
Oven
|
Feature |
Staff Satisfaction |
Group A
Usually ate in the office (n=40) |
Group B
Usually ate outside the office (n=20) |
Both Groups |
| Size |
55% |
35% |
48% |
| Power |
30% |
25% |
28% |
| Location |
70% |
75% |
71% |
| Reliability |
95% |
95% |
95% |
| Cleanliness |
90% |
95% |
91% |
| Average |
68% |
65.5% |
66.6% |
4.2 Power
Only a quarter of Group B staff said that the oven
was powerful enough for their needs. Also, less than
a third of Group A staff were satisfied, giving a
total for both groups of less than 30%. Staff
responded that it took too long for the oven to cook
their food and therefore they had to queue at
lunchtime.
4.3 Size
In addition, about two-thirds of Group B staff said
that the microwave was too small. For example, one
member of staff complained that his 10" pizza would
not fit in the oven. However, more than half of Group
A staff were satisfied, giving a total satisfaction
for both groups of just under 50%.
4.4 Location
About three-quarters of both groups of staff thought
that the location of the oven was acceptable. The
rest of the staff did not agree on a better position
for the oven.
4.5 Reliability and Cleanliness
Regarding both reliability and cleanliness, almost
all of the staff were satisfied.
5. Conclusions
The Findings show that staff, especially staff in
Group B, were not satisfied with the power and size of
the microwave. We should therefore consider buying a
bigger and more powerful microwave.
6. Recommendations
There are a number of options we could consider, as
follows:
6.1 Exchange
We should return the microwave to the shop and ask
them if we can buy a bigger one, and only pay the
difference. I suggest trying this first.
6.2
Purchase of a New Microwave
If the shop will not take back the old microwave I
recommend buying a new one, and keeping the old one
in another part of the office for the staff who do
not like the present location. Alternatively, we
could sell the old microwave second hand.
6.3 Queuing System
We could let the staff arrange a system for different
staff to use the microwave at different times.
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