Aim:
This page describes the content, language and organisation of letters of
complaint. There are also example letters and an
exercise. There is a different page on
how to reply to complaint letters.
Introduction
Effect:
Politeness
The tone of complaint letters should not be aggressive or insulting, as this
would annoy the reader and not encourage them to solve the problem. In addition,
questions such as 'Why can't you get this right?' should not be included.
Content
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Choose parts of the letter from the Contents column to build the letter of enquiry in the Letter column. Then click the 'Show Feedback' button at the bottom to see comments on your letter.
hits since 27 February 2006
Related pages:
Complaint letters:
Adjustment letters:
If you have any suggestions or questions, please e-mail us at elc.cill@polyu.edu.hk .