Week 7: WRITING WORKPLACE
CORRESPONDENCE
FEATURED CILL WEBPAGE - Letter of Adjustment Mistakes
http://elc.polyu.edu.hk/CILL/eiw/letterofadjustment.htm
This exercise will help you to write better letters of adjustment. The mistakes in this exercise are mistakes made by students in past assignments.
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1. TOP TWO Websites - Business Letters |
Just click on the URLs and off you go!
1. http://www.orst.edu/dept/eli/june2001.html
This section is by Deborah Healey from a website on business writing. It compares email writing with memo writing. Read the guidelines and do the exercises under 'Try it'. Check the answers.
2. http://www.business-letters.com/sampleletter7.htm
Compare the sample letter provided in this website with the alternative letter below.
ALTERNATIVE LETTER
Thank you for your letter of [date].
We have carefully and stringently tested the [product] and have attached the report of the testing procedure and result for your perusal. As shown in Section [x] of the report, part [y] of the product works well according to standard [z]. This clears the main query in your letter.
We hope you will find this report useful in clearing any other queries you may have. Should you wish to discuss this matter with me please call me directly on [Tel No.] You are our valuable customer and we will listen carefully to any suggestions and do our best to provide after sales service.
Yours sincerely
Questions:
1. Which letter uses less negatively-toned language? Quote some examples.
2. Which letter includes some key points for rejecting the complaint?
3. Is it necessary to mention these key points, which can be found in the test report enclosed?
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2. Boost Your Writing Skills - with selected rules |
Rule 8
Be sure that a pronoun, a participial phrase, or an appositive refers clearly to the proper subject.
Want to see the three example-sentences written with the above rule, click the above hyper-link.
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Concordancing – Exercise 6