Aim
This page is to help you to reply to enquiries. It contains example expressions
in the
content section, example letters
and an exercise.
Acknowledging receipt of an enquiry/request
- Thank you for your letter of
regarding / concerning / in connection with
- I refer to your enquiry about / relating to
- I have received your letter of
requesting information about
Explaining action taken as a consequence of the enquiry
- I have (reviewed our available stock)
- We held a meeting on 21 January to discuss possible solutions.
- I have checked/looked into/investigated (the possible approaches)
Making suggestions / justifying recommendations / pointing out pros and cons
/ hedging
- The best choice would be
since
- I highly recommend
as / due to the fact that
-
would probably be more suitable because
-
seems to suit you better although
- Perhaps you should choose
even though
- I suggest that you (should) choose
- I recommend this item since
- In view of the fact that
, I would strongly recommend
as
Apologising and rejecting proposals
- While I appreciate your firms need for this information, I regret that
- It will not be possible to
for legal reasons. We are bound to
- Your proposal is of interest to us, and we have had consultations about it.
- However, we feel that it will not be in our interests to
for reasons of
(privacy).
- We are concerned that
Stipulating action requested or to be taken
- We shall arrange for
by
at the latest.
- I shall see to it that
- Our company will arrange for
Establishing goodwill and suggesting contact
- I hope this suggestion/information will be useful to you.
- I hope this information will prove useful to you.
- I hope that this information will help you to make decisions on your order.
- I look forward to hearing from you.
- I look forward to receiving your confirmation of
- I look forward to doing business with your company in the future
- Please feel free to contact me again if you have any further queries on
- Do contact me on 27615432 if you need further information.
- Please do not hesitate to contact me on 27615432 if I can be of further
assistance.
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Introduction:
This task is for you to practise matching the types of sentence you need in
adjustment letters with suitable sentences.
Instructions:
Match the items in the boxes on the left with the items on the right:
Score: / |
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| 1 | 1 | 1 | |
| 2 | 2 | 2 | |
| 3 | 3 | 3 | |
| 4 | 4 | 4 | |
| 5 | 5 | 5 | |
| 6 | 6 | 6 | |
| 7 | 7 | 7 | |
| 8 | 8 | 8 | |
| 9 | 9 | 9 | |
| 10 | 10 | 10 | |
hits since
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